DELIVERY POLICY

Effective Date: 01/01/2024

Shipping Methods:

We offer free delivery for all UK mainland orders. We use DHL Parcel UK and Royal Mail for our shipping services. Please note that we do not deliver to P.O. Boxes.

Processing Time:

Orders are processed within 1 business day after payment confirmation.

Shipping Time:

Free Standard Shipping: Estimated delivery within 2-3 business days. Please note that sometimes delivery services may be affected by factors which are beyond our control.

Shipping Costs:

We offer Free Shipping for all UK mainland destinations.

Tracking and Notifications:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

Delivery Confirmation and Receipt:

Upon receiving your order, please inspect it for any damages that may have occurred during shipping. If you find any issues, kindly contact us via our customer support team by emailing sales@hapistuff.com and someone will get back to you as soon as possible.

Returns and Exchanges:

Please refer to our Return Policy for detailed information on returns, including eligibility criteria and instructions on how to initiate the process.

Customer Support:

For any delivery-related enquiries, please contact our customer support team at sales@hapistuff.com. We aim to respond to all enquiries within 1 working day. Our business hours are Monday-Friday, 9am-5pm, excluding Bank Holidays.

Thank you for shopping with HapiStuff.

RETURN POLICY

Effective Date: 01/01/2024

Thank you for shopping with Hapi Stuff Ltd. We strive to provide you with high-quality products and exceptional customer service. We understand that there may be times when you need to return a purchase for various reasons. Therefore, we are offering an extended 30-day return policy to ensure that our customers are fully satisfied with our products and have ample time to return items if needed.

This Return Policy outlines our guidelines and procedures to ensure a smooth and satisfactory return experience.

Eligibility for Returns

1.1. To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, unwashed, and free from any damage or signs of wear.
• The item must be returned within 30 days from the date of delivery and in its original packaging to avoid damage.
• Tracking information must be provided once item(s) have been posted.

Return Process

2.1. To initiate a return, please follow these steps:

1. Contact our customer service team via sales@hapistuff.com
2. Provide the following information when contacting our customer service team:
   • Item(s) to be returned
   • Reason for the return request
3. Once our customer service team responds with a plan of action, and when instructed, securely package the item(s) to be returned in the original packaging.
4. Ship the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective/damaged product.

Refunds

3.1. Upon receiving and inspecting the returned item(s), we will process your refund as follows:

• If the returned item(s) meet the eligibility criteria, we will issue a refund to the original payment method.

Damaged or Defective Items

4.1. If you receive a damaged or defective item, please notify our customer service team within 7 days of delivery. We may request supporting evidence, such as photographs of the damage. Upon verification, we will take appropriate action.