Delivery Policy for Hapi Stuff Ltd

Effective Date: 01/01/2024

  1. Shipping Methods:

We offer free delivery for all UK mainland orders. We use DHL Parcel UK and Royal Mail for our shipping services.  Please note that we do not deliver to P.O. Boxes.

  1. Processing Time:

Orders are processed within 1 business days after payment confirmation.

  1. Shipping Time:
  • Free Standard Shipping: Estimated delivery within 2-3 business days.
  • Please note that sometimes delivery services may be affected by factors which are beyond our control.
  1. Shipping Costs: 

We offer Free Shipping for all UK mainland destinations.

  1. Tracking and Notifications:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

  1. Delivery Confirmation and Receipt:

Upon receiving your order, please inspect it for any damages that may have occurred during shipping. If you find any issues, kindly contact us via our customer support team by emailing sales@hapistuff.com and someone will get back to you as soon as possible.

  1. Returns and Exchanges:

Please refer to our Return Policy for detailed information on returns, including eligibility criteria and instructions on how to initiate the process.

  1. Customer Support:

For any delivery-related enquiries, please contact our customer support team at sales@hapistuff.com. We aim to respond to all enquiries within 1 working day. Our business hours are Monday-Friday, 9am-5pm, excluding Bank Holidays. 

Thank you for shopping with HapiStuff.