Effective Date: 01/01/2024
We offer free delivery for all UK mainland orders. We use DHL Parcel UK and Royal Mail for our shipping services. Please note that we do not deliver to P.O. Boxes.
Orders are processed within 1 business day after payment confirmation.
Free Standard Shipping: Estimated delivery within 2-3 business days. Please note that sometimes delivery services may be affected by factors which are beyond our control.
We offer Free Shipping for all UK mainland destinations.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
Upon receiving your order, please inspect it for any damages that may have occurred during shipping. If you find any issues, kindly contact us via our customer support team by emailing sales@hapistuff.com and someone will get back to you as soon as possible.
Please refer to our Return Policy for detailed information on returns, including eligibility criteria and instructions on how to initiate the process.
For any delivery-related enquiries, please contact our customer support team at sales@hapistuff.com. We aim to respond to all enquiries within 1 working day. Our business hours are Monday-Friday, 9am-5pm, excluding Bank Holidays.
Thank you for shopping with HapiStuff.
Effective Date: 01/01/2024
Thank you for shopping with Hapi Stuff Ltd. We strive to provide you with high-quality products and exceptional customer service. We understand that there may be times when you need to return a purchase for various reasons. Therefore, we are offering an extended 30-day return policy to ensure that our customers are fully satisfied with our products and have ample time to return items if needed.
This Return Policy outlines our guidelines and procedures to ensure a smooth and satisfactory return experience.
1.1. To be eligible for a return, the following conditions must be met:
2.1. To initiate a return, please follow these steps:
3.1. Upon receiving and inspecting the returned item(s), we will process your refund as follows:
4.1. If you receive a damaged or defective item, please notify our customer service team within 7 days of delivery. We may request supporting evidence, such as photographs of the damage. Upon verification, we will take appropriate action.
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